This project aimed to maximize operational efficiency across the client’s nationwide sites and address staffing challenges through a strategic approach. Initially, we assessed the conditions of each site, redefined core and non-core tasks, and introduced outsourcing solutions to enhance operational performance. Subsequently, by integrating outsourced services, we reduced costs, secured operational consistency, and strengthened long-term competitiveness.

Assessing Site Operations and Redefining Tasks

On-Site Operational Review
In the project’s first phase, we conducted on-site evaluations across key facilities to examine operational conditions. We reviewed equipment status, waste characteristics, and working environments, analyzing critical factors such as workload intensity and staffing dynamics. This analysis enabled the establishment of standardized benchmarks for site-level operations.

Differentiating Core vs. Non-Core Tasks and Outsourcing Strategy
We categorized on-site activities into core tasks—retained in-house due to their strategic importance—and non-core tasks suitable for outsourcing. Non-core activities included repetitive duties and those requiring limited specialization. This tailored approach factored in unique site conditions to ensure an optimal balance of internal and external resources.

Necessity and Execution of Outsourcing
By outsourcing non-core tasks, the core team could concentrate on higher-value activities, reducing the burden of labor-intensive (3D) work and improving job attractiveness. Outsourcing strategies differed by site, and to mitigate subcontracting risks, we introduced detailed work instructions and clearly delineated work areas.

Integrating Outsourced Services and Enhancing Consistency

Company-Wide RFP Process
A key component of our outsourcing integration was the design and execution of a company-wide RFP process. This approach consolidated existing contracts, developed region-specific staffing plans, and addressed employment succession. During negotiations, we evaluated suppliers’ service quality, subcontractor management, and environmental and safety compliance to select the best-fit partners.

Operational Efficiency and Cost Reduction
Outsourced service integration delivered immediate cost savings while improving operational consistency. Consolidating multiple agreements into a single contract enhanced management efficiency and increased flexibility in resource allocation. Tailored site-level adjustments amplified the impact of these improvements.

Strengthening Subcontracting Risk Management
Post-integration, we actively monitored supplier relationships to minimize subcontracting risks. Standardizing workspaces and procedures ensured clear role delineation and improved coordination between in-house teams and outsourced personnel.

Key Outcomes

• Efficient Resource Allocation: By distinguishing core and non-core activities, the operations team focused on high-value tasks, creating an environment conducive to increased productivity and value creation.
• Cost Savings and Operational Consistency: Integrating outsourced services and leveraging larger contract volumes enhanced negotiating power and reduced costs, while ensuring uniform operational standards.
• Improved Job Attractiveness and Stability: Separating labor-intensive tasks and enhancing the work environment increased job appeal, helping reduce turnover among operational staff.
• Long-Term Competitive Advantage: The implementation of standardized, data-driven processes supported sustainable growth and established a robust foundation for long-term competitiveness.

This project is recognized as a successful case study in not only achieving short-term cost reductions but also strengthening enterprise-wide operational efficiency. Its methodology and results will serve as a valuable reference for future initiatives.