This project focused on strengthening the operational system and organizational culture to enhance competitiveness and corporate value in the Facility Management (FM) market. Key activities included refining sales and bidding processes, improving organizational culture, and establishing digital transformation-based operational efficiencies. These efforts enabled the client to secure a competitive edge and lay a foundation for sustainable growth.

1. Refinement of Sales and Bidding Processes

The FM market faces intensifying competition, with profit margins under pressure due to price-driven competition. The project prioritized streamlining sales and bidding processes to improve efficiency and build customer trust.

• Systematization of Sales Target Management:

  • Established a company-wide sales database (DB) and introduced customer segmentation with tailored management strategies.
  • This allowed the organization to prioritize key sales opportunities and allocate resources strategically.

• Implementation of a Structured Bid Review Process:

  • Developed a stage-gated decision-making framework to evaluate feasibility, profitability, and risk at each bid stage.
  • Proposed a company-wide bid review committee designed to focus resources on high-value opportunities.

• Improvement of Quotation and Proposal Processes:

  • Enhanced internal review procedures to develop competitive, feasible quotations and proposals for tender processes.
  • This laid the groundwork for improving customer satisfaction and profitability simultaneously.

2. Organizational Culture Improvement and HR System Innovation

Organizational culture was identified as a critical driver of operational efficiency and employee satisfaction. The project involved comprehensive surveys and interviews to diagnose issues and develop actionable solutions.

• Enhancement of Performance and Compensation Systems:

  • Redesigned fair and objective performance evaluation criteria and simplified redundant compensation items.
  • These measures aimed to improve employee satisfaction and reduce turnover rates.

• Strengthening Leadership and Communication:

  • Proposed monthly executive meetings and team-level workshops to address leadership and communication gaps.
  • This fostered trust between management and employees, promoting a collaborative and transparent organizational culture.

3. Digital Transformation for Operational Efficiency

To improve operational efficiency and service quality, digital transformation was prioritized as a key initiative.

• ERP and Digital Solutions Implementation:

  • Recommended implementing ERP systems for attendance management and payroll calculation to reduce manual workload and improve accuracy.
  • This significantly alleviated operational burdens for both headquarters and field teams.

• Enhancement of Service Value:

  • Proposed the development of digital services such as central monitoring and dashboards to differentiate service offerings and secure new revenue streams.
  • Conducted a competitive analysis to identify industry-leading trends and best practices.

Project Outcomes and Expected Benefits

This project addressed critical challenges to achieve sustainable growth in the highly competitive FM market. The systematic enhancement of sales and bidding processes, fair HR systems, and digital transformation-driven efficiencies will strengthen the client’s market competitiveness and maximize corporate value.

These improvements establish a solid foundation for the client to assume a leading role in the FM market, positioning the organization for long-term success.